16 Jan SJP Client App
In touch for a brighter tomorrow
Welcome to the SJP App, a simple, intuitive design that helps you manage and monitor your financial position and investment performance.
Allowing you to keep on track with your financial future, today, the SJP App gives you access to your account balances and interactive performance graphs and will be delving into more features over the coming weeks and months.
Through the SJP App, you will be able to view asset class breakdown, an ISA allowance tracker and documents that are currently held within the Online Services.
The SJP App offers the following features:
- Current financial position
- Interactive graphs showing historic performance.
- Quick access to accounts held and related account details.
- Simple, secure login using face or fingerprint ID.
How to access the SJP App:
We are happy to confirm that SJP has launched the client app which is now available for you to access.
Simply visit the App Store or Google Play Store and search for ‘SJP’ or ‘St. James’s Place’ to download the app. A series of prompts will take you through the registration process for which you’ll need your passport or driving licence to hand.
Alternatively, you can scan the QR code below which will direct you to the app:
Frequently Asked Questions:
How can I download the app?
The app is available to download from the App Store and Google Play Store. iPhones must use iOS 13.4 or later and Android 8.0 or later, but the app store should check if your device is compatible. You must be connected to Wi-Fi or have a good 4G or 5G connection and we recommend you set aside 10 minutes to download and fully install the app. You may be prompted to enter your Apple ID and password or Android equivalent.
What will I need to register for the app?
You will need to set up a username and password and verify your identity. While you can register with any email address, we suggest a personal rather than a work email. You’ll need either your passport or driving licence to hand and will be asked to take a selfie, purely for authentication purposes. We recommend you take the selfie against a clear background.
Only valid documents that are in-date and not expired will be accepted. The image uploaded must be a photograph of the original, not digital scans or photocopies, or pictures of ID from a screen. You will need to submit a good-quality photograph of the whole document requested. Damaged documents, images with glare or smudges, or section cut-offs will not verify your identity.
Yes, Online Services will still be available – just remember that log in details will differ.
Full terms and conditions for the app can be accessed here.
The app is currently only for Apple and Android mobile devices.
Online Services are still available for desktop users.
When registering for the app, you would have chosen an email address and password. The app allows you to reset your password via the “Forgotten details” link on the sign-in page.
No, the app uses biometric ID (fingerprint or facial recognition). However, if you fully log out via the main menu of the app, you will need to log back in with your email address and password. You may also be asked to enter a one-time passcode as a further security measure.
SJP uses an industry-leading partner called Onfido to secure the data which is used for verification purposes only. Onfido securely stores all selfies, photos of identity documents, and facial scan data in an encrypted format. All data is permanently destroyed after 90 days and is not sold, leased or traded. Further information including Onfido is available under ‘Important information’ in the app.
Not yet, documents are coming soon but for now you can continue to use Online Services to access this information.
If you have a question about one of your accounts or about the information displayed in the app, please contact SJP at 0800 151 3383.
Supporting you with the SJP App:
For any further assistance, please call SJP on 0800 151 3383.
Opening hours: Mon to Fri 8am -6pm, Sat 9am – 1pm.
SJP Approved – 16/9/2023